Yes. All tenant deposits are registered with the Deposit Protection Service (DPS), a government approved scheme, within 30 days of receipt. Rent is collected into a dedicated client account, kept separate from PPM's own business funds, and paid out to you promptly each month, so your money is never mixed in with ours.
You can end your management agreement in line with the notice period set out in your Landlord Agreement. There are no exit fees for ending a rent collection or full management service at the end of your notice period.
No upfront fees beyond what is legally permitted under the Tenant Fees Act 2019, namely rent, a capped deposit, and a capped holding deposit. We do not charge tenants admin or referencing fees.
Rent is collected from your tenant, our fee is deducted automatically, and the balance is paid into your nominated bank account, with a statement sent to you each month.
Tenants report maintenance issues directly to our team by phone or email. For full management clients, we coordinate a trusted contractor directly; for other plans, you're notified so you can arrange it.
Yes, you can move between Let Only, Rent Collection, and Full Management as your needs change, without starting a new agreement from scratch.
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